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PEACE OF MIND ON EVERY DRIVE

Every new Genesis owner is enrolled in our 24/7 Roadside Assistance program. In the unlikely event that you require roadside assistance, our team will coordinate towing to the nearest Genesis Distributor anywhere in Canada or the continental U.S.A.

Genesis customer service agentsRoadside sign for Genesis

Roadside Assistance Services

Drive with confidence knowing that you're covered in case of unexpected roadside emergencies. You are in good hands with our team of skilled mechanics, who are ready to assist you promptly with common issues like flat tires, dead batteries, and lockouts.

Flat tire change

Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.

Lockout

Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.

Battery Boosting

Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power. EV vehicles out of power will be towed to the closest charging station in the Roadside Assistance system.

Towing

When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.

Trip interruption

If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.

Flat tire change

Our Roadside Assistance Operator will arrange for a service person to change a flat tire provided there is a serviceable inflated and mounted spare tire. If we cannot change your tire, your towing benefits apply.

Lockout

Our Roadside Assistance Operator will arrange to have a service person attempt to open your vehicle should your keys be locked inside the passenger compartment.

Battery Boosting

Our Roadside Assistance Operator will arrange to have a service person boost the battery to enable a disabled vehicle to proceed under its own power.

Towing

When a vehicle is deemed inoperable, our Roadside Assistance Operator will arrange to have your vehicle towed from the breakdown location to the nearest authorized Genesis Distributor.

Trip interruption

If your vehicle is inoperable due to a mechanical breakdown or unforeseen accident, you are covered for any of the following expenses up to a total of $1,000 CAD — Vehicle rental, local lodging and meals, and commercial transportation to your home or desired destination.

Trip interruption or ownership service claims

How to submit a claim

1. Create an account

1. Visit https://roadsideclaims.xperigo.com and complete the required contact information to register a new account.

2. Once you have successfully logged into your account, you can submit a new claim or check the status of a claim.

2. Submitting a claim

1. On the main overview page, click 'Submit a claim' and choose between 'Own Service Expenses' and 'Trip Interruptions Expenses'.

2. Enter your VIN, Claimant, and Payment Information. Payment methods can be via EFT. If the cheque is payable to someone other than the claimant (i.e. Distributor), check the box and fill out the 'payable to' section.

3. Include as much detail about the services you are claiming. Receipts and work/repair orders from the dealership will be required in order for our Roadside Assistance team to review and process the request.

Once all information has been filed out, click 'Submit claim' to confirm.

3. Confirm your claim details

Once the claim has been submitted, you will receive a confirmation of what you have submitted along with your claim number. You will continue to receive e-mail notifications regarding the status of the claim submission.

4. Check the status of my claim

To check the status of a claim, visit https://roadsideclaims.xperigo.com and enter the claim number in the search bar at the top of the page or under the claim's history.

Frequently asked questions

What is the deadline for submitting a claim?
When will I receive my reimbursement?
How do I follow up on the claim status?
How do I create an account?
How do I recover my password?
What is a claim?
What are the next steps after submitting a claim?
What supporting documents are needed to make a claim?
What is a VIN and how do I find it?
How will I receive my reimbursement?

Everything you need as a Genesis Owner